Terms & Conditions

Floral Arrangements

All of our arrangements are created at our studio in Caulfield by Pickled Willow Flowers.

Each floral bouquet is unique and designed by Nicole with the freshest seasonally available flowers.

If for any reason you are not satisfied with the quality of your blooms, please take a photo and contact us within 24 hours and we will do our best to rectify the situation.  Customer service is very important to us and we strive to exceed the expectations of our clients.

Please remember that we are working with nature and perishable goods so occasionally certain elements may fall out of our control.

Website Images

All the images on our website are the property of Pickled Willow Flowers and may not be copied or replicated without permission.

Delivery & Returns Policy

We calculate delivery charges based on the suburb and the final delivery cost will be calculated when this has been entered and this cost will be added to your order before it is processed.

PWF reserves the right to charge an additional delivery fee under particular circumstances.

This may include misspelled or incorrect delivery information provided at the time of order, or difficulty or delays caused by misleading information provided.

If your items fail to be delivered they will have to be returned to us and the additional delivery fee may be passed on to you. We will then need to organise re-delivery, which may incur an additional charge.

To guarantee same day delivery, please place your order by 12 noon AEST. 

However, if you really need your order delivered the same day and it is after midday, please call 0430 104676 and we will do our best to accommodate you.

Prices

All prices quoted include GST. Prices for our goods and services are subject to change without notice. We reserve the right to make modifications or remove certain products without notice.

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.